FAQ

• What is the ordering process?

After receiving your order, we'll promptly provide the CAD drawing for your approval within 1 business day. Upon your approval, we'll proceed with the production.

• Do you support deposit and check?

Yes, we support deposit and check payments. For further assistance, please feel free to Contact Us.

• Can I cancel my order?

Orders canceled within 24 calendar hours from the time of placement will be 100% refunded. After the 24 calendar hour window, cancellations will incur a minimum 10% administration fee without exception.

Please note that after 48 calendar hours, all sales are considered final, and orders will not be eligible for cancellation.

• How long can I receive my order?

Production Time: All custom orders are made to order. Please allow approximately 30 days for production before shipping.

Free Standard Shipping (about 35-40 days): Enjoy complimentary standard shipping on most orders to mainland U.S. addresses.

Expedited shipping (about 8-10 business days): Need your order sooner? Expedited shipping is available for an additional cost. Please email us at info@customkitchenhood.com with the product dimensions and your shipping address, we'll get back to you with a quote shortly.

• Is shipping included in the price?

We offer free standard shipping on all orders within the United States via standard shipping, which excludes Hawaii, Alaska, and Puerto Rico.

• Do you ship to Canada?

Yes, we ship to Canada, please Contact Us for further information.

• Can I expedite my order?

We offer expedited shipping service, which are listed on the product page. For the additional shipping fee, please Contact Us to check.

• What Do I Need To Consider Before Buying A Range Hood?

You can check our Buying Guide for more details.

• Do you do custom range hood options?

Sure, Custom Design is available on all products at CKH. Please send us your special requests, and we will quote for you.

• I found a range hood design I like, can you make it?

Please submit our Custom Design Request Form to get started.

• Will my range hood change colors (Patinate) over time?

Usually, the surface of our products will be sealed, the color won't change over time. If you need the unsealed finish, please email us at Contact Us.

• Can you customize a range hood to fit my hood insert?

Yes, you can select "Hood Only" to place the order, and then send us the specification sheet, we will check and provide the drawing for your approval.

• What ventilation systems do you offer?

Range hoods are available in three main types: Internal Motor, Remote Blower, and Ductless Conversion. Each offers distinct advantages depending on your cooking habits, kitchen layout, and noise tolerance. Explore their differences to find the ideal fit for your kitchen from Buying Guide.

• Specification & User Manual

Our ventilation systems’ specifications vary by type to suit different needs, with key details from Buying Guide.

Copper Range Hood Maintenance Information

•Always wear soft cotton gloves during cleaning.
•Use a mild dish soap mixed with warm water.
•Never use acidic cleaners as they can dissolve the lacquer and cause discoloration .
•Dry thoroughly with a clean, dry cloth immediately after cleaning.

Stainless Steel Range Hood Maintenance Information

•Clean with a soft microfiber cloth dampened in warm, soapy water.
•Avoid abrasive sponges, steel wool, or harsh chemicals to prevent scratches on the surface .
•Dry immediately with a lint-free cloth to eliminate water spots, especially in hard water areas .
•For extra shine, apply a stainless steel cleaner monthly, buffing gently with a dry cloth .

Brass Range Hood Maintenance Information

•Clean with a solution of mild detergent and warm water, using a soft.
•Wear gloves to avoid fingerprints and oils.
•Avoid abrasive polishes or scouring pads.
•After wiping with soapy water, buff dry with a lint-free cloth.

Zinc Range Hood Maintenance Information

•Use a soft cloth dampened with warm, soapy water for regular cleaning.
•Never use acidic substances or abrasive cleaners, as they can etch the lacquer and discolor zinc.
•Dry instantly with a clean cloth to prevent water spots and corrosion.
•Apply a thin layer of non-abrasive metal wax every 4–6 weeks to protect the lacquer.